HealthCheck Assistance
The Health Check has failed in its attempt to resolve and access the configured online help files.
To enable users to access an online help facility, there are configurations in place to direct them to the correct online facility. The primary use of this is for the Playbook application but can also be used if ENPS is configured in this manner.
When a user invokes the help functionality on the product they are using, the system checks the configured setting to confirm that the information is available.
Log into the Central Server and open System Maintenance
Navigate to the Global Configuration Options table
For Playbook, check that the URL is as follows, if not, update it:
PlaybookHelpUrl https://help.applaybook.com/help/$version$/
For ENPS, check for the following setting OnlineHelpUrl , confirm that the URL is correct. If it is, attempt to open the webpage in a browser to confirm.
If neither resolve correctly, please contact the AP ENPS Helpdesk.
No thresholds set for this monitoring.