HealthCheck Assistance
The Health Check will report if the ENPS cloud license has not checked into the control service in the last 24 hours.
For customers who have been transferred to an ENPS cloud license from the legacy license, the NOM process checks in with the remote control service to ensure the license key is valid. The license key must be valid to allow ENPS users to launch a client and work in the system.
To ensure there is no issue with the NOM process or resolution to the control service, at a quiet time the NOM may be restarted and the state of the license key checked.
If this does not resolve the issue, or there are further issues, please contact the AP ENPS Helpdesk.
No thresholds set for this monitoring.